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Shipping Instruction

Dear valued customer,

Thank you for choosing SF-Express as your courier!

For your convenience we have include this easy to follow shipping guide.

Step 1. Print the UPS Label, SF-Express Waybill and Commercial Invoice (see below) received via email.

Step 2. Read and sign the SF-Express Waybill.

Step 3. Ensure the contents are secure with proper packing material such as bubble wrap, packing peanuts, paper.

Step 4. Place signed SF-Express Waybill and Commercial Invoice inside of package.

Step 5. Seal package completely.

Step 6. Attach UPS Label (pictured below) to outside of package. Make sure not to obstruct the barcode or addresses.

Disclaimer: Shipments are billed based on dimensional weight or actual weight, whichever is greater.

All shipments will be reweighed and dimensions remeasured at our facility. To calculate dimensional

weight multiply your packages length times width times height and divide that number by 139.

Dimensional weight = (L x W x H )/139

Questions about your shipment?
For help please call (855) 901-1133

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AES Export Form Required

The declared value of shipments that over $2,500 require the export documentation.

Please provide the requested forms below. Login ACE portal to find out the information.

This shipment contains one or more individual products worth $2,500 USD or more that require an export form.

This shipment contains individual commodities that require an export license or license exception.

Electronic Export Information

In order to authorize SF Express to act as your EEI filing agent, please read the following Terms and Conditions.

Electronic Export Information (EEI) Agent Filing - Terms and Conditions Section 1. EEI Preparation and Filing. a) SF-Express’s customer (“Customer”), as the U.S. Principal Party in Interest (USPPI), authorizes SF-Express Corporation (“SF-Express”) to prepare and file the EEI with the U.S. Government’s Automated Export System (AES), as required by applicable U.S. laws and regulations. Such preparation and filing shall be based solely on information that Customer provides, with the exception of the following data elements which shall be provided by SF-Express: port of export; date of export; foreign port of unlading; conveyance name code; carrier identification code; and mode of transportation code (collectively referred to as the “Carrier Data Elements”). b) SF-Express’s customer (“Customer”), as the U.S. Principal Party in Interest (USPPI), authorizes SF-Express Corporation (“SF-Express”) to prepare and file the EEI with the U.S. Government’s Automated Export System (AES), as required by applicable U.S. laws and regulations. Such preparation and filing shall be based solely on information that Customer provides, with the exception of the following data elements which shall be provided by SF-Express: port of export; date of export; foreign port of unlading; conveyance name code; carrier identification code; and mode of transportation code (collectively referred to as the “Carrier Data Elements”). c) Customer certifies that all statements and information provided to SF-Express for EEI filing is true and correct. Customer acknowledges and warrants that if Customer is not the USPPI, Customer is authorized by the USPPI to appoint SF-Express as a sub-agent to file the USPPI’s EEI to AES. Furthermore, Customer acknowledges that civil and criminal penalties, including forfeiture and sale, may be imposed for making false and fraudulent statements or for the violation of any U.S. law on exportation, including, but not limited to: 13 U.S.C. § 305, 22 U.S.C. § 401, 18 U.S.C. § 1001, 19 U.S.C. § 1592(f), and 50 U.S.C. App. § 2410. Customer acknowledges and agrees that he/she is solely responsible for the accuracy of all data provided to SF-Express for preparation of the EEI, including, but not limited to: the SF-Express Export Agent File, and all applicable data thereto; the identification of commodity types that require EEI filing; Schedule B or HTS commodity numbers; and license information. Customer agrees to immediately notify SF-Express of any changes, omissions, or deletions that need to be made to the EEI record, including if the shipment for which the EEI was filed will not be exported. SF-Express reserves the right to reject Customer’s request if it does not contain the information necessary for EEI filing purposes. Section 2. Taxes. Any fees for EEI agent filing by SF-Express shall include the amount of any sales tax, excise, or other similar tax applicable to EEI agent filing. Section 3. Retention of Records & Reporting. Customer acknowledges and agrees that SF-Express shall not provide any reports or analysis of EEIs other than what is required by applicable U.S. laws and regulations. SF-Express will meet its obligations for recordkeeping to the extent required by applicable U.S. laws and regulations. Under no circumstances will SF-Express be liable for Customer’s export recordkeeping or Customer’s export recordkeeping violations. Section 4. Independent Contractor Relationship. Customer and SF-Express intend that an independent contractor relationship will be created by these Terms and Conditions. Customer is interested only in the results of the EEI filing and shall not exercise any control over the conduct or supervision of the EEI process. SF-Express shall have full responsibility for the payment of all federal, state, and local taxes and contributions, including penalties and interest, imposed pursuant to unemployment insurance, Social Security, income tax, workers’ compensation, or any similar statute. Section 5. Disclosure of Information. Customer and SF-Express acknowledge that certain of the other party’s valuable, confidential, and proprietary information may come into their possession. Accordingly, each party agrees that all such information furnished to one party by the other shall remain the exclusive property of the disclosing party, and agrees to hold all information it obtains from or about that party in strictest confidence, not to use such information other than for the performance of the Agreement, and to cause any of its employees or subcontractors to whom such information is transmitted to be bound to the same obligation of confidentiality to which it is bound. Neither party shall communicate the other’s information in any form to any third party without the other party’s prior written consent. In the event of any violation of this provision, the disclosing party shall be entitled to preliminary and permanent injunctive relief, as well as an equitable accounting of all profits or benefits arising out of such violation, which remedy shall be in addition to any other rights or remedies to which that party may be entitled. Notwithstanding any provision to the contrary, the parties hereby agree that SF-Express may disseminate Customer’s confidential information to any wholly owned subsidiary, affiliate, or parent corporation. Section 6. No Warranties. Except as expressly set forth herein, or required by U.S. law, EEI agent filing is provided to and accepted by Customer without any warranty whatsoever, including, but not limited to, any warranty as to results, fitness for a particular purpose, or otherwise. Section 7. Standard of Performance. EEI agent filing shall be performed by SF-Express in a good, workmanlike manner in accordance with the standards of the profession and such other accepted standards as may be applicable to work of this kind. Section 8. Indemnification. Customer agrees to indemnify, hold harmless, and defend SF-Express, its officers, directors, employees, and agents from and against any and all claims, expenses, fines, judgments, damages, or awards (including, without limitation, U.S. or foreign export compliance fines or penalties, customs fines or penalties, and reasonable attorney fees) arising out of or related to the preparation and filing of the EEI, except for claims arising solely from the gross negligence or willful misconduct of SF-Express. Customer further agrees to hold SF-Express, its officers, directors, employees, and agents harmless from and against all claims, damages, liabilities, actions, losses, costs, and expenses of any nature whatsoever in any manner arising out of Customer providing to SF-Express incomplete, inaccurate, or false information or documents. For shipments requiring a U.S. Department of State or Department of Commerce export license, Customer agrees that he/she remains liable for and will hold SF-Express, its officers, directors, employees, and agents harmless from and against all claims, damages, liabilities, actions, losses, costs, and expenses of any nature whatsoever in any manner arising out of Grantor’s failure to comply with U.S. law applicable to the exportation of such shipments. Section 9. Miscellaneous. a) Assignment. These Terms and Conditions shall inure to the benefit of and be binding upon Customer and SF-Express and their respective successors, but neither the rights nor the duties of either party under these Terms and Conditions may be voluntarily assigned or delegated without prior written consent of the other party, except SF-Express may assign part of its rights and delegate its duties hereunder to affiliated SF-Express companies wholly owned by its parent company. b) Applicable Law. These Terms and Conditions shall be governed by and interpreted in accordance with the laws of California, and Customer agrees to submit to the exclusive jurisdiction of any appropriate court within Los Angeles County, California, for adjudication of disputes arising from these Terms and Conditions. c) Severability. If any provision of these Terms and Conditions is held to be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions shall in no way be affected or impaired. d) Waiver. The failure of either party at any time to require performance by the other of any provision of these Terms and Conditions shall in no way affect that party’s right to enforce such provision, nor shall the waiver of any breach of any provision be taken or held to be a waiver of any further breach of the same provision or any other provision. e) Survival. The provisions of these Terms and Conditions, which by their nature extend beyond the expiration of earlier termination of these Terms and Conditions, will survive and remain in effect until all obligations are satisfied. Specifically, the obligations concerning indemnification and disclosure of information shall survive.

I certify that all statements and information contained are true and correct, authorize SF Express to act as our agent for purpose of filing the Electronic Export Information information to the AES, and agree to the Electronic Export Information Agent Filing Terms and Conditions.